🫙 Kefi — Support
Frequent questions
My kefir split into a white layer and yellowish liquid
That's curds and whey — the batch just ran a little long. Nothing is ruined: shake or stir, strain, and give the next batch a bit more milk or a bit less time. Kefi walks you through it on the smell check screen.
The milk never thickens
Check the carton: long-life (UHT) milk can't feed the grains properly. Fresh pasteurized milk works best. And make sure the ratio is generous — about a teaspoon of grains per cup of milk.
The reminders stopped arriving
Kefi schedules local notifications, so they need permission. Check iOS Settings → Notifications → Kefi. Inside the app, the gear icon opens the reminder settings.
The widget shows the wrong kefir, or none
The widget reads what the app last published. Open Kefi once and it updates; if you switched kefirs, straining or opening the app republishes the current one.
How do I cancel my subscription?
Subscriptions are managed by Apple, not by us: iOS Settings → tap your name → Subscriptions → Kefi → Cancel. Canceling during the 7-day free trial costs nothing.
I paid but the app still asks me to subscribe
Tap Restore purchases on the subscription screen. If it still doesn't unlock, write to us with the Apple Account email you used.
I lost my kefir / changed phones
Kefi stores everything on the device and has no account or cloud backup yet, so an iPhone-to-iPhone transfer or an encrypted iCloud/Finder backup carries it over — a fresh install does not. Sync is on the roadmap.
Anything else
Bugs, ideas, a colony that outgrew its jar — all welcome at fermiesourdough@outlook.com.
See also the Privacy Policy.